If you received the wrong product(s) or the product(s) received are defective, please DO NOT JUST SHIP YOUR ORDER BACK TO US. Please contact us at email@example.com with your order number and a specific explanation of the issue. We will jump right on it and take care of everything for you! Pinpoint is unable to accept returns for any reason other than your product(s) being defective or a different item than was ordered. Exchanges are only accepted for a different size of the exact same item originally ordered. If you plan to exchange your item for a different size, DO NOT remove the hang tag from the garment. Exchange shipments will require a money order in the amount of $10.00 ($40.00 for international shipments) to accompany the return item in order to cover the cost of the secondary shipping. To receive exchange instructions for your order, please email firstname.lastname@example.org with your order number and a description of the replacement size you’d like to receive. We will contact you promptly with next steps. Thank you.
CONTACT THE DEBC ONLINE STORE:
TOLL FREE: 877.795.2010 FAX: 817.569.9843
MAILING ADDRESS: Pinpoint Marketing Group, 535 S. Nolen Drive, Suite 500, Southlake, TX 76092
HOURS OF OPERATION: Monday – Friday, 9AM-5PM CST